Reliant IT is your partner for IT Service Management, with more than 10 years of experience in consulting and guidance for your IT Service Management project. We have implemented several international projects successfully.
The knowledge with the BMC Remedy ITSM Suite and ServiceNow helps existing or new customers to build their Service Management on their own system. Our main goal is to support you in the whole process. From the design, to the build and the operation, we are supporting you until all your questions have been answered. Also, we are training people in process and technial related questions.
Doing this, we use our knowledge and best practices to build it right. Every customer has its own questions, needs and requirements. We help you to design it properly and to do the work ready for building the new structure.
After your structure was built and reviewed, we will start the process of implementation and integration of it in your IT environment. We especially work with the BMC Remedy ITSM Suite and have successfully implemented several projects and structures
After the implementation process, we care about your operations. We set our focus during this process in measurement of existing data and processes, the continual service improvement and monitoring your environment.
For training purposes, we care about the needs of our customers. If you are looking for end user training, manager or administrators, we will find the right way to solve issues and respond to open questions. We will assure that your staff feel comfortable with the new solutions - that's what they need for their daily business.