ITSM
We put our focus first on your IT Service Management (ITSM). This is the base and beginning for your Enterprise Service Management Project. We are going to analyze existing processes in your environment and we will show you ways and best practices to improve them continuously. During this phase, we are setting baseline functionality and we are ensuring the acceptance and liability of your Service Management in your company structure.
ITOM
To support and improve your processes in IT Service Management, we focus in a next phase on your IT Operations Management. Using ITOM, we are showing you important best practices for important components like Discovery, Service Mapping, Event Management and Orchestration. Those elements will support your organisation and your business using monitored IT components and well designed processes. We will focus on automation and technical related questions.
Operation & CSI
After building your Enterprise Service Management solution, we are concentrating on operation and continual improvement. We will dive into SecOps, Financial Management and Business Management, to run and extend your Enterprise Service Management smoothly. We are going to use a best practice Continual Service Improvement (CSI) process. To run your solution, we follow our vendor guidelines and we set our values on transparency and openness for new intentions. A reliable certification of involved staff is very important for us.
Training
During an Enterprise Service Management implementation, involved people will ask questions sooner or later about how to do it right. We will respond to your questions of your customers, managers, partners and specialists and we will assure training programs for each of those roles. We are using vendor guidelines but we are open for your input and feedback to cover your needs completely.
